Last updated: January 2024
Introduction
gloss-harmony ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website gloss-harmony.com and use our pet care services.
Please read this policy carefully. By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy.
Information We Collect
We may collect and process the following categories of personal information:
- Identity Data: Your name, title, and any other identifiers you provide
- Contact Data: Your email address, postal address, and location details
- Pet Information: Details about your pets including breed, age, health conditions, and behavioural notes
- Service Data: Information about the services you request, appointments booked, and preferences
- Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types, operating system and platform
- Usage Data: Information about how you use our website and services
How We Collect Your Information
We collect information through:
- Direct interactions when you fill in forms, correspond with us, or request services
- Automated technologies including cookies, server logs, and similar technologies
- Third parties including analytics providers and payment service providers
How We Use Your Information
We use your personal information for the following purposes:
- To provide and manage our pet care services
- To process and confirm your bookings and appointments
- To communicate with you about your pets and our services
- To maintain records of services provided for continuity of care
- To improve our website and services based on usage patterns
- To comply with legal obligations
Legal Basis for Processing
We process your personal data under the following legal bases:
- Contract: Processing necessary for the performance of our service agreement with you
- Legitimate Interests: Processing necessary for our legitimate business interests, such as improving services
- Consent: Where you have given clear consent for specific processing activities
- Legal Obligation: Processing necessary to comply with applicable laws
Data Sharing
We may share your personal information with:
- Service providers who assist in operating our business (payment processors, IT support)
- Professional advisers including lawyers and accountants where necessary
- Regulatory authorities when required by law
We do not sell your personal information to third parties.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. For pet care records, we typically retain information for seven years after your last service with us.
Your Rights
Under data protection laws, you have rights including:
- The right to access your personal data
- The right to rectification of inaccurate data
- The right to erasure (the "right to be forgotten")
- The right to restrict processing
- The right to data portability
- The right to object to processing
- Rights related to automated decision-making
To exercise any of these rights, please contact us at [email protected].
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments.
International Transfers
We do not routinely transfer your personal data outside the United Kingdom or European Economic Area. Where such transfers occur, we ensure appropriate safeguards are in place.
Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on this page with an updated revision date.
Contact Us
For questions about this Privacy Policy or our data practices, contact us at:
gloss-harmony
47 Meadowbrook Lane
Kensington, London W8 4PL
Email: [email protected]